FAQs
Find answers to common questions about our products and services. Browse by category or use the search bar for quick results. Our FAQ section is designed to help you get the information you need fast.
Contact us
General Questions
1.- How can I order your products?
You can place an order by contacting us via email. Our team will assist you with the process
2.- Where are your offices located?
Our main office is in Shenzhen, China. We also have offices in India and the USA.
3.-Lead time, transport method?
The lead time depends on the specific product. We offer three shipping methods: by air, sea, or train.
Support & Services
1.- What after-sales support do you offer?
For common issues, we provide remote assistance or video call support. For more complex problems, we can dispatch engineers to the customer's factory.
We offer free spare part replacements during the warranty period (excluding human damage).
With offices in India and the USA, as well as a service point in Spain, we can respond quickly to customer needs.
2.- How do I request a service visit?
Simply send us an email, and our team will respond promptly to arrange the service.
3.- How can I get spare parts?
You can place an order for spare parts by contacting us via email. Our team will assist you with the process.