Spare Parts Support Overview
Briefly explain the spare parts support services offered, including types of spare parts (e.g., core components, consumables) and global logistics support.
Spare Parts Ordering Process
1. Contact Sales Representative: Customers contact the sales team via phone or email, providing equipment model and required spare parts information.
2. Receive Quotation and Invoice: The sales representative provides a quotation and invoice based on customer needs.
3. Payment and Shipment: After payment, the company arranges shipment and provides logistics tracking information.
4. Receiving and Installation: Customers receive the spare parts and can refer to the provided installation guide or contact technical support for assistance.
24/7 Emergency Spare Parts Support
Content: Provide an emergency spare parts ordering channel, promising a 24-hour response and global expedited logistics.
Customer Attraction Strategies
Spare Parts Package Discounts:
Offer “Core Components Packages” containing commonly used parts at a 10% discount compared to individual purchases.
Global Logistics Guarantee:
Promise delivery within 3 working days to major global markets and 5 working days to remote areas.